Every repair starts as a single work order and stays the same record through diagnosis, quoting, approval, repair, pickup, and billing. No re-keying, no copy-pasting between tools.
Define your own statuses, priorities, and transitions. Mandate technician notes on specific stage changes. Surcharge rush and emergency work automatically. Your shop, your rules.
A streamlined portal designed for the bench — not the back office. Techs start timers, update status, and clear tickets without wading through admin views.
Open Work Order Aging, Technician Productivity, Revenue by Repair Type, and Warranty Cost — with CSV export. Real numbers, not gut-feel.
Every status, priority, and disposition is configurable. The flow below is the default — rename stages, add your own, mandate notes on specific transitions, or auto-stop the SLA clock when a job hits a terminal state.
Single-point ticket creation. Capture serial, machine, customer, intake notes. SLA clock starts.
Technician opens the job, starts a timer, records findings. Time is billable by default.
Flat-rate or itemized estimate. Customer-facing label updates automatically.
Quote sent to customer. Notification triggered. Clock pauses if the disposition warrants.
Approved. Technician resumes work; loaner machine issued if needed. Parts vendor orders attach.
SMS / email goes out. SLA clock stops. Loaner return reminder scheduled if applicable.
The dashboard surfaces what needs attention: overdue items, long-running timers, work-in-process, and what’s scheduled this week. Search the queue by serial, phone, claim, or name — instant.
Single-page ticket creation. Drag-and-drop schedule. Loaner machine pool with one-click overdue notifications. Manage everything for the customer in one place.
Every part of the repair operation is a first-class module in BCC — nothing tacked on, nothing in a different app.
Loaner machines, status updates, overdue notifications — the things that drive customer satisfaction (and burn the service writer’s afternoon) are all automated.
Easily manage work orders, technician productivity, scheduling, warranties, and customer communication from one centralized system designed to improve efficiency and customer satisfaction.
Your team responds, your way.
A standalone Service & Repair solution.
Both plans bill monthly. Cancel any time. Annual pricing available on request.
For a single-location dealer, most launches take 1–2 weeks. The work that takes the most time is locking down your statuses and priorities, we ship sensible defaults (Intake, Diagnosing, Quote Pending, Awaiting Approval, In Progress, Ready for Pickup) but most shops want to rename a few and add their own dispositions.
Yes, the State Machine Controller is where you define valid transitions. Add a status, rename one, mark it terminal so the SLA clock stops automatically, or require a technician note on specific transitions (e.g., from In Progress to Awaiting Parts). All of it is admin-level, no code.
Yes. Set a markup percentage per vendor under Vendors. Any third-party part or subcontracted service from that vendor automatically gets the markup applied when it’s added to the work order. The customer sees a single line item; you keep the margin transparent in the back office.
No, unless you want them to. Each status has both an internal technical code (e.g., quote_pending) and a customer-facing label (e.g., “Your quote is ready for review”). Customers only ever see the friendly label in tracking emails and SMS.
Default priorities are Normal (0%), Rush (+15%), and Emergency (+35%). Setting a priority on a work order applies the surcharge automatically to the quote. You can edit those defaults, add new priorities (with their own surcharge percentages and color), or remove the ones you don’t want.
LAUNCHING SOON! The Service & Repair Module officially launches at BU 2026 — sign up now to be first in line for early access and updates!
*May require add-on modules.
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